- You probably won’t have heard much about the case.
- A 33-year-old woman in the West Country
- living with her parents.
- She very poorly:
- bipolar disorder;
- she has been sectioned on numerous occasions
- after harming herself.
- In February she received a letter
- from the outsourcing company
- which told her she was about to lose her support
- and would have to undergo an assessment.
- She was found by her mother
- and taken to hospital.
- She’d slashed her throat in the bath.
- Her psychiatric nurse
- and a forensic psychologist contacted
- the company, and told them
- not to contact her directly again.
- The company agreed.
- The morning after she was released from hospital
- she returned home
- to find another letter.
- She was readmitted to hospital
- having slashed her throat again.
- Her mother contacted a local benefit advice charity.
- They managed to restore her benefits
- without the need for further tribunals.
- Last week,
- another letter.
- The charity again took up her case.
- The company told them the letter
- was computer-generated
- and could not be stopped.